Unique Handmade Creations

Every piece I make is one of a kind, carefully handcrafted with love and attention. This means no two creations are ever exactly alike! You’ll receive an original piece, thoughtfully designed and made especially for you. And of course, I always make sure quality and detail are at the heart of everything I create.

Materials & Composition

The materials I use for Oh… Really? by Sandra Lacroix can vary, but they are always of high quality to ensure the durability of both fabrics and colors in the pieces you purchase. Whenever possible, I choose pure wool felts and colorfast fabrics, carefully sort the feathers I use, and opt for ultra-resistant sewing threads, among other details.

Handling Your Creation

Please never pick up hats or accessories by their decorations, as this can deform or damage them (no, no, a feather is not meant to lift a fascinator!). Always handle your creation by the base of the hat or the fastening to keep it safe and secure.

Storing Your Creation

– As with any luxury item, it’s important to keep your piece away from light, heat, and humidity to avoid fading, warping, or mold.

– Hats, headbands, and other structured accessories are best stored in a box, away from heat sources (like radiators or stoves) and humidity (please don’t keep your hat next to the shower!). For extra protection, I recommend placing uncolored, acid-free tissue paper inside the box to keep your piece stable.

– And finally: never press down on your creation! Its shape is designed to last… as long as it’s not crushed.

Caring for Your Creation

– Do not wash your creations: water is not their friend!

– To care for a felt hat, use a soft brush and gently brush in a counter-clockwise motion. For straw or fabric pieces, if stained, you can carefully wipe with a clean, slightly damp cloth.

– If your hat gets caught in the rain (oh dear!), gently place acid-free tissue paper or a clean dry cloth inside (without prints, to avoid staining), without deforming the hat, and let it air dry away from direct heat. Once dry, brush it as described above.

– Never pull on feathers or other decorations, as this may damage or distort them.

– If your creation starts looking a little flat, feel free to contact me at hello@ohreallystuff.com: I might just be able to help bring it back to life!

Wearing Your Creation in the Rain

If it’s raining but you absolutely must wear your creation, I highly recommend doing as the Hollywood stars do: step out with your very own umbrella-bearer, whose sacred mission will be to keep your beautiful hat dry!

Making Your Creation Stay in Place

Most creations are easy to secure: headband, clip, comb, barrette… And if you order a hat, I’ll include a little tutorial in your package explaining how to fasten it using an elastic band and hairpins.

Forgotten Password

No worries! Go to the My Account section and click on “Lost password”. You’ll then be able to enter your email address and receive a message allowing you to create a new password.

Changing Your Password

In your My Account area, go to “My Profile”, enter your new password, and save the changes: that’s it!

Deleting Your Account

To do so, simply send me a request for account deletion by email at hello@ohreallystuff.com or via the contact form.

Receiving an Invoice

You’ll automatically receive an invoice by email once your payment has been processed.

Cancelling an Order

To cancel an order, simply send a request by email to hello@ohreallystuff.com. Please note: once the order has been shipped (within 1 to 3 business days), it can no longer be cancelled.

Gift Cards

At the moment, I do not offer gift cards.

Using a Promo Code

Got a promo code? Lucky you! To use it, just enter it directly in your cart and click “Apply coupon”, or on the checkout page by clicking in the pink box at the top of the page. One little click, and voilà: your discount is applied.

Modifying Order Information

Entered the wrong address or misspelled your name? Don’t worry, it happens! Just send me an email at hello@ohreallystuff.com. Please note: once the order has been shipped (within 1 to 3 business days), the information can no longer be changed.

For more details about orders, please refer to the General Terms & Conditions of Sale.

Secure Payments

I guarantee that every payment made on this website is 100% secure. If your card is authorized, the payment will go through instantly and you’ll receive a transaction confirmation by email.

Payment Methods

The payment methods I currently accept are:

– Credit and debit cards (Visa, Mastercard, Maestro, American Express, Carte Bleue)

– Bancontact

– PayPal

– Express checkout via Apple Pay / Google Pay

All available payment options will be displayed on the checkout page.

Payment Declined

If you experience a problem, I recommend contacting your bank first. If your bank confirms there is no issue, you can reach out to me at hello@ohreallystuff.com.

For more details about payments, please refer to the General Terms & Conditions of Sale.

Delivery Zones

At the moment, my creations can be delivered to the following countries and territories:

– European Union:
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Mainland France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.

– Rest of Europe:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Ceuta, Georgia, Gibraltar, Greenland, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Kosovo, Liechtenstein, North Macedonia, Melilla, Moldova, Monaco, Montenegro, Norway, United Kingdom, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City.

For delivery to French overseas territories (DOM-COM-TAAF) or other areas not listed, please contact me at hello@ohreallystuff.com.

For more details on delivery zones, see the Delivery & Returns page.

Shipping Rates

From €150 of purchase, shipping is free within mainland France and Belgium (yes, free!).

Home delivery via Bpost:

– Belgium: €5.90

– Neighboring countries: €7.90

– Rest of the European Union: €9.90

– United Kingdom, Switzerland, and the rest of Europe: €12.90

– Other destinations: on request at hello@ohreallystuff.com

Pickup point delivery via Mondial Relay:

– Belgium: €3.90

– France, Netherlands, Luxembourg: €5.90

– Spain, Italy: €6.90

– Portugal, Poland: €7.50

Please note: Any customs duties are not included in the shipping fees and remain the customer’s responsibility.

For more details on shipping rates, see the Delivery & Returns page.

Delivery Times

Home delivery via Bpost:

– Belgium: 1–2 business days

– Neighboring countries: 2–3 business days

– Other European countries: 3–6 business days (not including potential customs delays)

Pickup point delivery via Mondial Relay:

– Belgium, Netherlands, Luxembourg: 3 business days

– France, Spain, Italy, Portugal, Poland: 5–6 business days

Please note: These delivery times do not include potential customs delays, public holidays, strikes, or other incidents beyond my control.

For more details on delivery times, see the Delivery & Returns page.

Parcel Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number to follow your parcel in real time.
If there’s an issue with your delivery, contact me at hello@ohreallystuff.com so we can quickly find a solution together.

Customs Duties

Depending on the destination country, the quantity of products, or the weight of the parcel, some orders may be subject to customs duties.
If duties are required, they will be your responsibility. For questions regarding customs charges, please contact the carrier (Bpost or Mondial Relay) or your local post office.

Parcel Held at Customs

Unfortunately, patience is key here… Neither you nor I have any control over parcels selected and held by customs. The only thing to do: check with the carrier whether you need to provide a document, pay a fee, or simply wait.

Please note: international orders are frequently checked!

Returning a Product

Changed your mind?
No problem! In accordance with regulations, you have 14 days after receiving your order to send me a quick email at hello@ohreallystuff.com letting me know you’d like to return a product.
From there, you’ll have 14 more days to send the parcel back at your own expense. Once I’ve received it, I’ll process your refund quickly.

For full details on returns, please see the Delivery & Returns page and the General Terms & Conditions of Sale.

Please note: returns are not possible for:

– items that are damaged, worn, soiled, or used ;

– items whose tag has been cut, removed, or altered ;

– incomplete items or items no longer in their original packaging ;

– personalized or custom-made items, unless a manufacturing defect is proven.

To avoid any misunderstanding, I always take photos of my creations before shipping: the product, the packaging, and the label. That way, everything’s clear in case an issue arises.

For any questions, you can email me at hello@ohreallystuff.com or use the contact form.

I usually respond quickly, but I’m rarely available on weekends and public holidays… and sometimes I take a well-deserved vacation too! (If that’s the case, a little notice will appear on the website.)