TERMS AND CONDITIONS OF SALE

1 – SCOPE AND ACCEPTANCE

These General Terms and Conditions of Sale (hereinafter the “GTC”) govern the sales of physical products ordered by any person (hereinafter “you” or “the Client”) on the website www.ohreallystuff.com (hereinafter “the Website”) from Oh… Really? by Sandra Lacroix (represented by Sandra Lacroix [hereinafter “We”], who operates through the business cooperative SmartBe – Productions Associées ASBL, rue Coenraets 72, 1060 Brussels – EU VAT No. BE 0896 755 397 – Website: www.smartbe.be).

Our offers and services are exclusively governed by these GTC in their version applicable at the time of the order, to the exclusion of any general or specific conditions that conflict with or derogate from these terms, except with the prior written consent of Sandra Lacroix.

Any order implies prior knowledge of and full acceptance of these GTC in their entirety. The Client may consult these GTC at any time on the Website and is invited to save and/or print them. For each purchase of items on the Website, the Client must expressly accept these GTC before finalizing the order. Validation of the order constitutes an electronic signature which, between the parties, has the same legal effect as a handwritten signature and serves as proof of the entire sales contract and the enforceability of the sums due under said contract.

By placing an order on the Website, you guarantee that you are of legal age and have the capacity to contract, and that you have sufficient knowledge of the French and English languages to understand these GTC.

2 – ACCESSIBILITY OF THE SALES WEBSITE

The Website is the property of Sandra Lacroix and is hosted by OVH SAS.

The Website is accessible via an Internet connection, in principle 24 hours a day, 7 days a week, except in the event of an interruption, whether scheduled or not, by Sandra Lacroix, for maintenance and/or security purposes, or in case of force majeure (as defined in section 11 of these GTC).

For more information regarding the use of the Website, please consult the Legal Notice and Website Terms of Use page.

3 – PRODUCTS

The products offered for sale are described and presented with the greatest possible accuracy. However, photographs and descriptions are not contractually binding. In case of erroneous or inaccessible information, you may contact Us by email at hello@ohreallystuff.com.

Where products are manufactured in several copies, and as these products are handcrafted and/or made from raw materials whose color and shape may vary slightly depending on production, minor variations may exist from one product to another.

4 – AVAILABILITY OF ITEMS

The items are the products offered for sale by Oh… Really? by Sandra Lacroix on the Website on the date of consultation, subject to available stock. These products comply with the applicable legal and regulatory standards in Belgium.

If, despite the diligence of Sandra Lacroix, an item is out of stock, We will inform you by email as soon as possible and offer you either an item of equivalent quality and value, or the cancellation of your order. In the event of cancellation, sums already paid will be refunded within thirty (30) calendar days.

5 – PRICES AND PAYMENTS

Prices are indicated in euros (€), all taxes included (VAT), but excluding delivery costs which are displayed separately at the final validation of the order.
We reserve the right to modify our prices at any time, but products will be invoiced on the basis of the rate in effect at the time of the order.

After placing an order, the Client will receive by email a confirmation of the amount paid, detailing the price per item and the delivery costs payable.

Payment is due immediately upon ordering.

Accepted payment methods are:

-Bank cards (Visa, Mastercard, Bancontact…)

-Secure payment systems (PayPal, Google Pay…)

All transactions are secure and processed via the certified payment platform Stripe and the respective websites of the secure payment systems mentioned above.

A payment shall only be considered effective once the full amount due has actually been received by Oh… Really? by Sandra Lacroix.

In any case, Sandra Lacroix reserves the right to refuse any order or delivery in the event of a manifest pricing error (typographical error, display bug…), an existing dispute, refusal of card payment authorization by banking institutions, or abnormal or abusive product returns.

6 – ORDERING AND SALES PROCESS

The Client selects the products they wish to purchase, validates their cart, and provides the necessary information (contact details, delivery address). The order becomes final once payment is confirmed.

– Item selection
In the online store of the Website, the Client selects and validates the items they wish to order by adding them to their Cart, within the limits of the specified quantities.
As long as the order has not been validated, the Client may freely modify their Cart, remove an initially selected item, change the ordered quantities, or add an item.

– Identification
Once the Client has completed their selection and wishes to validate the content of their Cart, they must log in to their client account (hereinafter “the Account”) using their email address and password, or create one.
The Client must provide their name, delivery address, email address, and phone number when placing the order. The Client undertakes to provide accurate, complete, and up-to-date information.
The Client’s username and password are strictly personal. Consequently, each Client agrees to keep them secure and never disclose them to third parties. In the event of loss, theft, or fraudulent use of login details, the Client must immediately inform Sandra Lacroix, who cannot be held liable for any damage, direct or indirect, caused by unauthorized access to or use of the Account or the Website.
The Client is responsible for all actions carried out on the Website using their username and password. Any Client registered on the Website will be bound by any order placed using their login details, subject to the right of withdrawal (as provided in section 8 of these GTC).
Failure by the Client to comply with their obligations under these GTC may result in suspension or termination of their Account, without prejudice to any damages to which Sandra Lacroix may be entitled.

– Validation of the order and conclusion of the sales contract
The Client must validate the delivery method and complete the necessary information for proper order delivery.
Once all such information has been duly entered and validated, the price of the items (as defined in section 5 below) as well as the delivery costs will be displayed automatically.
The Client must verify the accuracy of their selection before confirming the order. The order details are then summarized again for final verification and correction of possible errors.
After expressly accepting these GTC and then definitively validating the order, the Client places a binding order for the item(s) in their Cart at the stated price.
An order confirmation is sent to the Client at the email address provided, indicating the order number, the total amount of the order, delivery cost information, essential characteristics, quantity, and the price of the purchased item(s).

7 – DELIVERY

The items ordered on the Website will be delivered to the address you provided during the order process, as soon as possible after receipt of payment.

We are not responsible for delivery delays caused by incorrect or incomplete addresses.

If you are absent at the time of delivery, the transport provider will deposit the package at a collection point near the delivery address, inviting you to retrieve it within a certain timeframe. Unclaimed packages after this period will be returned to us. We disclaim any liability for delivery delays due to the recipient’s absence or failure to collect the package within the specified period.

For more information on delivery times and rates, please refer to the Delivery page of the Website.

8 – RIGHT OF WITHDRAWAL

As a consumer and in accordance with European legislation, you have the right to withdraw from your order and return, at your expense, the ordered items without giving any reason, within fourteen (14) calendar days from the day after delivery of the order.

To exercise this right, you must clearly notify Sandra Lacroix of your decision to cancel the purchase, either by sending an email to hello@ohreallystuff.com, or by sending a registered letter to Oh… Really? by Sandra Lacroix, rue de la Pêcherie 151, Bte 2, 1180 Uccle (Belgium). It is recommended to use the withdrawal form provided by the FPS Economy (https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf).

In case of withdrawal, we will refund the amount of the item(s) in your order, excluding shipping costs and any additional costs arising from the withdrawal. Return shipping costs are the responsibility of the Client.

Items must be returned in their original packaging, in new and complete condition (including all accessories) by post to Oh… Really? by Sandra Lacroix, rue de la Pêcherie 151, Bte 2, 1180 Uccle (Belgium), no later than 14 calendar days after you have notified us of your decision to withdraw from all or part of your order. You must retain proof of return. The refund will be made without undue delay and, in any case, no later than thirty (30) calendar days following the receipt of the returned items or your provision of proof of dispatch, whichever occurs first.

Sandra Lacroix will refund you using the same payment method as that used for the initial transaction, unless you expressly agree to another method and provided the refund does not incur additional costs.

You are responsible for the items until they reach Sandra Lacroix, and we will not refund returned items that are lost in transit.

You must handle and inspect items with care during the withdrawal period, as you would be allowed to do in a store. In case of minor depreciation of items resulting from handling beyond what is necessary to establish their nature, characteristics, or proper functioning, the refund will be reduced accordingly.

The right of withdrawal does not apply to:

-items that are damaged, worn, soiled, or used;

-items without their tag, or whose tag has been cut, removed, relocated, or reattached after removal;

-incomplete items or those not returned in their intact original packaging;

-personalized items or items made to measure at the Client’s request.

Items returned in these conditions remain at your disposal at Oh… Really? by Sandra Lacroix and will not be refunded. To recover them, delivery costs remain at the Client’s expense.

For legal reasons, please note that before shipping your products we take and keep photographs of the product, its packaging, and its attached tag, in order to prevent any dispute based solely on the word of either party.

9 – LEGAL WARRANTIES

As a consumer, you benefit from the legal warranty for any lack of conformity or hidden defect existing at the time of delivery of the item, provided it appears within two (2) years following delivery. In such case, you may require repair or replacement of the item or, if this is not possible or is disproportionate, an appropriate reduction of the price or termination of the contract subject to return of the defective item, under the conditions provided by law (Articles 1649 bis et seq. of the Belgian Civil Code).

To exercise this warranty, you must, under penalty of forfeiture, notify us of the defect in writing at hello@ohreallystuff.com within two (2) months of the date you discovered it.

To facilitate the return of the defective item, we advise you to send us photos of the item and the shipping box by email at hello@ohreallystuff.com, mentioning the order number, and to keep the provided tracking number.

This warranty does not apply if the defect results from misuse, external causes, poor maintenance, normal wear and tear, or any use not in accordance with the manufacturer’s or seller’s instructions. For example, a hat or accessory improperly stored (such as wool felt exposed to moisture, feathers crushed in a box, etc.) is not covered by this warranty.

After the two (2) year period, Sandra Lacroix guarantees the items against hidden defects that make them unfit for their intended use or that so diminish such use that you would not have purchased them, or would have paid a lower price had you known of them.

In case of discovery of a hidden defect, you must act promptly and you will have the choice between returning the defective item for a full refund, or keeping it in exchange for a partial refund.

10 – LIABILITY

Sandra Lacroix declines all liability in case of stock shortages or unavailability of items.

You declare that you are aware of the intended use of the items sold. Sandra Lacroix therefore declines all liability for bodily injury or material damage suffered by the Client or a third party resulting from abnormal or inappropriate use of the items, or use not in accordance with their intended purpose. The Client agrees to indemnify, defend, and hold harmless Sandra Lacroix against any claim, demand, or action, including all costs and expenses, that may result from such improper use.

You also acknowledge that Sandra Lacroix is bound only by a duty of care and shall be liable only for willful misconduct and gross negligence. Should gross negligence or willful misconduct be proven on the part of Sandra Lacroix, the damages you may claim shall cover only the direct material damage resulting directly from the fault attributable to Sandra Lacroix, to the exclusion of any other damage.

It is the Client’s responsibility to check for any restrictions or customs duties imposed by their country on the ordered items. Sandra Lacroix shall not be held liable if you face any restrictions or additional taxes due to policies adopted by your country.

Sandra Lacroix shall not be held liable in case of failure, malfunction, breakdown, or interruption preventing access to the Website or any of its functionalities. You are fully responsible for the equipment you use to connect to the Website and must take all appropriate measures to protect your equipment and data, particularly against Internet-based viral attacks.

Sandra Lacroix shall not be held liable for damages caused to you, third parties, and/or your equipment as a result of connection to or use of the Website, in case of hacking, or in case of non-compliance with these GTC.

11 – FORCE MAJEURE

We shall under no circumstances be held liable for temporary or permanent non-performance of our obligations due to a case of force majeure.

Events considered as force majeure include, in particular: loss or total or partial destruction of our IT system or database when such event cannot reasonably be directly attributed to us and it has not been proven that we failed to take reasonable preventive measures; earthquakes; fires; floods; epidemics; acts of war or terrorism; strikes (declared or not); lock-outs; blockades; uprisings and riots; interruption of energy supply (such as electricity); Internet network or data storage system failure; telecommunications network failure; loss of Internet or telecommunications connectivity on which we depend; acts or decisions of a third party when such decision affects the proper performance of the contract; or any other cause beyond our reasonable control.

After a period of one (1) month of interruption due to force majeure, Sandra Lacroix may cancel the order and refund you the sums already paid.

12 – INTELLECTUAL PROPERTY

Sandra Lacroix is the sole holder of the intellectual property rights applicable to the Website and its content (including trade names and trademarks, product designs, “look and feel”, texts, photographs, videos, databases…).

The use of protected elements related to the Website or its content is subject to prior written authorization from Sandra Lacroix, except where the use is strictly private.

Any unlawful reproduction or public communication of all or part of the Website or its protected elements may give rise to legal action in accordance with the applicable laws on copyright and intellectual property.

13 – PERSONAL DATA PROTECTION AND COOKIES

We collect personal information through your direct interactions with Us or through the Website (account creation, orders, newsletter subscription…).

The personal data you provide are processed with the utmost care and in strict compliance with applicable legislation (including the General Data Protection Regulation – “GDPR”), in full transparency, and are used solely within the scope of our commercial relationship.

We collect personal information through your interactions with Us and our Website, including through cookies and similar technologies. These are managed in accordance with the privacy policy. For more information, please consult our Privacy Policy.

You have the right to access, rectify, and delete such data. To exercise your rights, please contact: hello@ohreallystuff.com.

14 – NO WAIVER

The fact that Sandra Lacroix does not invoke, at any given time, any provision of these GTC, or shows tolerance towards the Client, shall not be interpreted as a waiver of such provision or of the right of Sandra Lacroix to invoke it later, or any other provision.

15 – SEVERABILITY

The nullity or unenforceability of any provision of these GTC shall not affect the validity of the other provisions, which shall remain binding to the fullest extent legally permitted.

16 – APPLICABLE LAW AND DISPUTE RESOLUTION

These GTC are governed by Belgian law. Any dispute not resolved amicably shall be submitted to the exclusive jurisdiction of the French-speaking courts of Brussels, unless otherwise provided by mandatory public policy provisions.

For information on alternative dispute resolution methods, you may visit the website of the European Commission (https://consumer-redress.ec.europa.eu) or contact the Consumer Mediation Service (https://mediationconsommateur.be).

17 – CLAIMS

Any request or claim relating to an item must be addressed by email to hello@ohreallystuff.com and will be examined as soon as possible. To expedite processing, please provide the order number and date.

18 – UPDATES

We reserve the right to update these GTC at any time and therefore advise you to consult them regularly. The latest version of the GTC will always be available on the Website. The version applicable to your purchase is the one published on the Website at the time of the order.

Last updated: September 15, 2025

Oh… Really? by Sandra Lacroix strives to provide accurate and up-to-date information on the Website. However, the entity cannot be held liable for errors, omissions, or unavailability of the Website.